Frequently Asked Questions

1. WHAT IS SAMSON HAIR RETURN POLICY?

  • All sales and purchases are final. No returns are accepted.

2.HOW LONG IS SHIPPING?

  • Orders are processed Monday through Friday excluding the weekend. If an order is places on Saturday or Sunday, it will be processed the following Monday. Please allow 48-72 hours for us to process your order. Shipping is 3-5 business days.

  •  A tracking number will be provided once your order has been shipped. All orders are shipped via USPS.

  • Custom wigs will take 7-14 business days 

  • Rush wigs will take 5-8 business days

3.CAN I COLOR MY HAIR?

  • Yes. Any textured hair is 100% unprocessed human hair that can be colored and or bleached any level desired. However when coloring hair (Any Pattern) we recommend that you consult with a professional.

4.HOW DO I BECOME A SAMSON HAIR BRAND AMBASSADOR?

  • Please email us at Samsonhairboutique@gmail.com for futher information. Indicate 'Brand Ambassador' with Instagram or Facebook Name in Subject.

5.HOW LONG DOES SAMSON HAIR LAST?

  • Your Hair can last 12 months with proper care. Please Refer to our Hair Care Page for details of how to properly maintain your hair.

6.HOW MANY BUNDLES WILL I NEED?

  • Each bundle is 3.5 oz. For a full sew-in weave, the average person requires 3 bundles. If you desire more volume and layers, you will need at least 4 bundles of hair. When using a closure or a frontal 3 bundles is recommended. 

  • Longer lengths can require more bundles

7.DO YOU OFFER WHOLESALE?

  • Yes,we offer wholesale to new and already established resellers. There is a minimum quantity purchase of 10 bundles in order to receive them at wholesale price. Please contact us through email at Samsonhairboutique@gmail.com for pricing.

8. CAN I SEND YOU HAIR TO GET A WIG MADE?

  • Yes please refer to the build a wig page for more details.

© 2017 by Samson Hair

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